It is impossible to run a great business without high-level customer support. Some entrepreneurs ask competent specialists to help them with this task. Another category of businessmen is looking forward to providing customer service themselves with their own efforts. Nevertheless, there is a list of helpful tools that can complement your endeavors and boost your progress significantly.
Even outsourced customer service teams use these solutions for their awesome performance and with the purpose to meet the expectations of their clients. Various IP telephony systems, chatbot environments, and other techniques are almost impossible without the customer service tools listed below.
1 – Fleshdesk
This tool is about the perfect connection of your customer service specialists with the clients. The ticket-based operation is presented in this tech solution. It is possible to process all the orders and requests faster and without long-term customers’ waiting for the service.
Note that this program is paid. That is why plan your budgets with the monthly plans (about $15 per month) to be sure that Fleshdesk will operate properly. Note that there is a special offer for small companies where only 10 customer service agents are presented. This way this tool will be accessible for free.
2 – HappyFox
This tool is optimal for numerous channels businessmen use at once. All the tickets are processed automatically to save time and make the customer service processes hassle-free. This way you will not miss any orders or requests. All the customers will get answers to their questions timely.
One more benefit of HappyFox is the opportunity for CRM integrations. Among the CRM platforms that are compatible with this tool are:
- SugarCRM;
- Insightly;
- Freshbooks;
- SurveyMonkey, etc.
The program can seem quite expensive for small businesses with its $26 monthly plan. But it is worth trying to boost your progress and improve the customer service for your company. Additionally, various special offers and discounts are possible.
3 – ClickDesk
This software is an excellent tech solution for live chats if you want to provide your customer service this way. You can set different options to be closer to your clients and meet their demands.
Together with live chat software settings, you can opt for voice & video chats. It means that your business can offer multiple channels for communication with your audience through the opportunities provided by ClickDesk (be ready to pay about $15 per month for these services).
Final Word
This list of customer service tools is a review of some programs and software required for your business. Together with the above-listed solutions, you can try other interesting ones (and quite affordable according to their monthly plans). For example, some entrepreneurs count on Olark which is recommended for live chat support. One more app is My LiveChat which also covers all the purposes for 24/7 customer support through online chat forms on your business website.
Pay attention to other software like Sparkcentral with social media options and smooth integrations for your business environments and existing ecosystems or Helpshift which is presented as a convenient mobile application with a user-friendly interface and various goodies for your customer support practices (search for answers, FAQ forms, etc.).